PERSONALISING YOUR ORDER

Each piece of Aimos Jewellery is handmade to order. If you would like your jewellery personalised with engraving, please get in touch and we can discuss further.

RESIZING POLICY

When purchasing rings please make sure that you have selected the correct size. If you are unsure of the size you require, you can order a free ring-sizer from us here (charges may apply for international shipping).

Otherwise we recommend asking for your measurement in your local jewellery shop.

A standard resize is £50 plus postage. If resizing required is significant, additional costs may apply.

RETURNS 

We hope you will be delighted with your Aimos purchase. However if you are not entirely satisfied you may return it to us within 14 working days of receiving your order. In order to be eligible for a full refund, we ask that the item is returned in the same condition as you received it and in its original packaging with proof of purchase or receipt.

Once we have received your returned item we will be in touch via email to arrange your refund. Please email info@aimos.co.uk for any further queries regarding your return.

Generally we will not approve exchanges or refunds for bespoke, custom and personalised pieces of jewellery. However, we can offer resizing and alteration service at a fee. 

We are unable to accept the return of earrings, in accordance with the UK Health and Hygiene Regulations.

Please note that postage costs for returned items are the customer’s responsibility. It is also the responsibility of the customer that all items are returned to us safely and in the condition they were received. We recommend a tracked postal service for this. 

Please send all returns to 

Aimos Jewellery 

The Biscuit Factory Business Complex

Unit TB K404

Drummond Road

Southwark

London

SE16 4DG

FURTHER QUESTIONS

If you have anymore questions regarding your order please get in touch info@aimos.co.uk.